Digital public announcement and chat bot systems
- 0 Collaborators
At many public places such as railway stations, bus stands, government offices and banks, when people walk in, they look for basic information. The enquiry window becomes a bottleneck and leads to a bad user experience.We created a tool that can be used to manage public announcements in a physical space. ...learn more
Project status: Under Development
Overview / Usage
We wanted to create a tool that can be used to manage public announcements in a physical space, for example:
Automatically detect people when the user walks into the physical space using WiFi connection
Prompt the user to join a support messaging room for that physical location
Develop a chat bot that can answer frequently asked questions for the location
Allow the facility administrator to broadcast messages to everyone currently present in the physical space
Allow the user to have video call with remote support staff members
Methodology / Approach
A chatbot was developed taking into consideration the various queries a normal user asks. Our bot was built upon dialogflow's NLP .
We used webRTC for video calling between remote support staff and user. Socket.io was used for broadcasting messages to users.