Overview / Usage

Tourism plays a major role in the development of any nation. Hospitality industry entails providing efficient and proper services to its customers and it is the satisfied customers that bring more business. With many technologies available in hand, customers expect improved and quick services. It is in the interest of the hospitality industry to provide technology enabled guest services as this industry is a major source of revenue and development of a region.
Typically, in a hotel the guest calls the reception or housekeeping for various services. If the staff has many requests in hand, it will take time to process them and also there is a chance of incorrect service being provided, which will annoy the guest and hamper business. It is also required to provide immediate service to priority customers who pay premium rates.
If some of these services can be automated, it will help in minimizing errors in the service provided. With this objective, one of the themes presented in e-Yantra Robotics Competition (eYRC 2015) is "Hotel Guest Service”.
A hotel wing had been abstracted as an arena for this theme. Guests indicate their service requests outside their doors. The Robot had been programmed to traverse this hotel wing and look for service requests and provide them in the order of priority. One of the services that the robot has to provide is removal of trash from the guests’ rooms.